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Oops This Card Didn t Work Please Check Your Info and Try Again

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Set issues when you lot pay for Google products & services

You might demand to fix a problem with your payments profile if you:

  • Accept problems when you pay for Google products
  • Get an error bulletin

Find the issue you experienced below.

Payment method declined by issuer

Of import: Your payment issuer is the banking concern or company that issued the payment method you try to use. This may exist the bank that issued your card, the telecom carrier for your carrier billing business relationship, or your eWallet provider.

"Unable to complete transaction: expired card"

"[Your payment issuer] declined your payment"

To fix the event, select a dissimilar payment method or endeavour the following:

  • Make sure your payment method is upward to appointment. If information technology isn't, update it in Google Pay. Then try your purchase once more.
  • To make the buy, make sure you lot accept enough coin in your account.
  • If you even so have problems, contact your issuer to check if there'south a problem with your account.

Payment method declined past Google

"Your payment was declined due to an issue with your account"

If you get this error message, we tin't have your payment because:

  • We saw a suspicious transaction on your payments profile.
  • We need more info to protect your account against fraud.
  • For European users just: We need more info to comply with EU law.

To gear up the issue, you must verify your identity or update info in pay.google.com:

  1. Become to pay.google.com.
  2. Cheque for whatsoever alerts or requests.
    • Before you tin buy annihilation through your Google Business relationship, you must verify your identity.
  3. Make sure your name, accost, and payment info are up to date.

"Your transaction tin can't be completed"

If you're asked to provide more info after y'all get this bulletin, follow the on-screen instructions.

If y'all're not asked for more info:

  • Attempt a different payment method.
  • Check whether the billing address for your payment method, such equally a credit card, matches the accost in your Google Pay settings. If they don't friction match, update your accost on pay.google.com and attempt the transaction over again.
  • If yous're on an app: Attempt to pay on the production website instead. If you're on the website, effort the app.
  • If you buy on Google Play: For suggestions, check Fix payment problems on your account.
  • If you use the guest checkout on the Google Shop: Sign in to your Google Account. If you don't take ane, create an business relationship commencement.
  • If yous utilize an eligible Android phone and pay past credit carte du jour: Set a payment method for contactless transactions.
  • If y'all pay with a credit menu: Contact your bank or financial institution about this transaction.

"Tin can't redeem your gift carte due to an consequence with your account"

To fix the issue:

  1. Get to pay.google.com.
  2. Check for whatever alerts or requests.
    • Before you can purchase anything through your Google Account, you must verify your identity.
  3. Make certain your proper noun, address, and payment info are up to engagement.

Payment consequence with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace administrator to set up it"

If you purchase a Google product or service and get this fault message, information technology means that your company or school set up up your account.

To resolve this upshot, contact your Google Workspace administrator.

Tip: If you're an administrator, larn how to prepare the billing issue.

Find your administrator

Your administrator might exist:

  • Someone in your IT department or aid desk at a company or schoolhouse.
  • The person who manages your email service or website.
  • The person who gave y'all your username.

Ineligible or grayed-out credit or debit card

Menu is grayed out & needs verification

Your card was reported as stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account'southward payment methods."

Before you can use it again, you must verify the card.

  1. Become to pay.google.com.
  2. Sign in to your account.
    • If you have multiple accounts: Sign in to the business relationship with the grayed-out carte.
    • If you don't utilize pay.google.com: Go to your account's "Payment methods" page.
  3. Click Payment methods.
  4. Next to the card that says "Verification needed," click Verify and then  Get code.
  5. You lot can find a temporary concur of less than $1.95 USD on your carte du jour statement called "GOOGLE." The verification code is the final 6 digits.
    • Y'all should get the code right away, but it can take up to 7 days to get the lawmaking.
  6. To complete verification, render to your account and enter the 6-digit code.

Carte du jour is grayed out & is ineligible

If your card is grayed out and you get a message that your carte du jour is ineligible, you lot tin't use your carte du jour for this purchase. Try to brand the purchase again with a different card.

If the bill of fare yous want to use isn't listed, to add a new card, follow the on-screen instructions.

Closed Google payments profile

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Source: https://support.google.com/pay/answer/7644087?hl=en

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